299tk Privacy Policy — Your data, our responsibility

299tk (https://299tk.org) is a trusted online betting and gaming platform in Bangladesh. We believe that protecting our users' privacy is fundamental to earning their trust. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it safe.

This Privacy Policy applies to all 299tk services, websites, and applications. By using 299tk's services, you are considered to have accepted this Policy. If anything is unclear or you have questions, please contact our support team.

299tk collects only the information needed to provide our services. We do not ask for unnecessary data and we respect your privacy. The types of information we collect are listed below.

a) Information provided at registration:

• Mobile number (for primary identification and communication)
• Password (stored in encrypted form, never visible to anyone)
• Full name (for identity verification where applicable)
• Date of birth (for age verification — to confirm 18+)

b) Transaction information:

• Payment method details for deposits and withdrawals (bKash/Nagad/Rocket number)
• Transaction amount, date & time
• Transaction tracking number

c) Automatically Collected Information:

• IP address and device information (phone model, operating system)
• Browser type and language settings
• Usage logs, including pages visited on the site and login timestamps
• Information collected through cookies and tracking technologies

299tk uses your information only for specific, legitimate purposes. Below we outline each purpose clearly so you are fully informed.

• Account Management: To create and manage your account and deliver related services.
• Transaction Processing: To ensure accurate transactions for deposits, withdrawals, and bonus payouts.
• Identity Verification: To verify your age and identity and ensure your account's security.
• Customer Support: To handle your complaints, questions, and support requests.
• Fraud Prevention: To detect and prevent money laundering and other illegal activities.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

299tk may share your information with third parties in limited, controlled circumstances — strictly to maintain service quality or meet legal obligations.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• Technology Service Provider: Those who assist in operating 299tk's servers or app are bound by strict confidentiality agreements.
• Legal Authorities: 299tk is required to provide information when ordered to do so by a court or authorized government regulatory body.
• KYC Verification Provider: Limited information may be shared with licensed verification providers solely for identity verification purposes.

299tk uses cookies and similar technologies that store small files in your browser. These are used to enhance your experience and ensure the site functions properly.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security. The site cannot function properly without these.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are most used and to improve our services.

You can manage or delete cookies through your browser settings. However, disabling cookies may limit certain features on 299tk, such as automatic login.

299tk does not retain your information longer than necessary. Specific retention periods are defined for each data type, based on legal obligations and service requirements.

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years in accordance with legal obligations.
• Personal information is generally deleted within 90 days after an account is closed.
• Login and security logs are retained for a maximum of 12 months.
• Cookie data expires after a maximum of 30 days.

You have full rights over your data at 299tk. We believe in giving you control over your information. Your rights are outlined below:

• Right to Access: You may request to know what information 299tk holds about you at any time.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your account and data (unless retention is required by law).
• Right to Object to Processing: You may object to marketing communications or specific uses of your information.
• Right to Data Portability: You may request your data in a portable format.

To exercise these rights, contact the 299tk support team. We generally respond within 30 days.

299tk is strictly prohibited for users under 18. We never knowingly collect information from or provide services to minors.

If a parent or guardian suspects their child has created an account on 299tk, please contact our support team immediately. We will promptly close the account and delete all associated information.

299tk may update this Privacy Policy from time to time. Revisions may be made when services expand, new technologies are introduced, or legal requirements change. The date of each update will be noted under "Last Updated" at the top of the page.

If any significant changes are made, 299tk will notify you in advance via your registered mobile number or through a site notification. Continued use of 299tk's services after such changes will be considered acceptance of the updated policy.

If you have any questions, complaints, or requests regarding this Privacy Policy, please reach out to our support team. We are always ready to help.

• Live Chat: Live chat is available 24/7 from any page on the site.
• Email: [email protected] (responses are typically sent within 24 hours)
• FAQ page: Answers to common questions on the FAQ page will be available.